My membership ran out & auto-renewal failed

[YelenaM0978]

Hi, I'm on automatic monthly renewal plan, but for some reason I can't make any phone calls, it says that my membership ran out. Can you please explain what happened to my membership plan? Many thanks

[dalyer · Accepted solution]

Perhaps the auto-renewal payment failed for some reason.

E.g. card reissued/updated and needs to be updated on your account?

Or maybe simply a transient payment problem at the 48 or bank end?

You should check that your registered card details are still correct.

Can you buy membership manually for this month and then let auto-renewal take over again next month?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com