21-07-2017 02:04 PM
21-07-2017 02:07 PM - edited 21-07-2017 02:09 PM
What do you mean "applied today"?
Do you mean that the newly purchase membership started just after midnight this morning?
What does your My 48 account page show about your current membership status and expiry date?
Perhaps the new membership has not yet taken effect and you are stll on the current one until it expires?
Remember that buying a new membership doesn't mean that it starts immediately - if there is a membership already in place then it must run its full monthly course and expire before that happens.
If the new membership definitely has started already then perhaps the issue is that you previously bought a text add-on and the balance of that is being shown?
There may be a bug in the My 48 account page whereby add-on allowance balances are shown even if you also have a full membership allowance left too - i.e. it doesn't show the total of the membership allowance balance and the remainder of the previously purchased add-on allowance balance.
Hope this helps.
21-07-2017 03:10 PM
21-07-2017 03:15 PM
Glad you got it sorted @stampie.