Membership purchase succeeded but no plan listed on account

[SohaibA9285]

Hi,

Today the payment didn't go thorough and said my bundle expired I tried to purchase the plan again but not going through. I added different card the payment said success but still don't see the plan under my account. 

[dalyer]

Did you get any error messages when trying to make a payment/purchase?

I presume that there's no active plan listed on your My48 account Dashboard?

• https://48.ie/my48

What does your Transactions page say about recent payments/purchases?

• https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership plans?

• https://48.ie/my48/memberships

For payment issues such as this you'll most likely have to contact 48 support for further assistance and to get the problems rectified.

See the links in my signature below.

[ANGIEH9057]

Did they solve your problem?

[dalyer]

@SohaibA9285 never responded to my previous reply asking some questions attempting to clarify the precise nature of their issue so it's not really clear what exactly it was. 

• https://community.48.ie/t5/Memberships/Membership-purchase-succeeded-but-no-plan-listed-on-account/m...

What's your problem @ANGIEH9057?

If you describe it clearly and in detail maybe the Community Forum can offer some assistance? 

If you need to contact 48 support then see the links in my signature below.