Membership not renewed but money taken

[Igork0393]

Hi, I have such a problem, today I was supposed to renew my membership, bought 04/07/2024. The membership has taken money from my account and in my account 48 shows that I have not bought it and I need to pay for the membership again.

[dalyer]

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

• https://48.ie/my48

What does your Transactions page say about recent payments/purchases? 

• https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership plans?

• https://48.ie/my48/memberships

Can you use any services - make/receive calls, send/receive texts, use mobile data? 

If you need to contact 48 support about this then see the links in my signature below.

[KarenD7006]

The same thing has happened to me only this morning and still had not had my membership updated so I have no data !!!! How utterly annoying and what's the point ....crap service

[dalyer]

What does your My48 account Dashboard say about your current membership status, allowance balances and expiry date?

• https://48.ie/my48

What does your Transactions page say about recent payments/purchases? 

• https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership plans?

• https://48.ie/my48/memberships

Can you use any services - make/receive calls, send/receive texts, use mobile data? 

If you need to contact 48 support about this then see the links in my signature below.

[AlanC3907]

The same thing happened me. I renewed my membership on Sunday, 14 July but it was never applied. My credit card has been charged. To your 3 questions, no to all. No upcoming membership, no transactions and no membership.

[dalyer]

Have you contacted 48 support so?

See the links in my signature below.