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Membership expiry notification only comes after expiration

kevin45
Newcomer

Today I find myself 200 K away from home and try to use my phone to no avail. I see a decent 4Bars and presume it's something local and give up. Later I connect via WIFI and see an email telling me my plan has expired, not will expire in 24 hrs or such, but expired. What use is it telling me it has expired when I know there's something wrong with the service. I live in the country, far away from any WiFi access, and when this repeatedly happens, I have to travel to the nearest access point, just to renew my subscription. What idiot in 48 thinks that this is the best way to provide best service to customers.. It does not take an Einstein brain to warn us about an imminent loss via a message, rather than the continuing idiocy of cutting off service without notice and then sending an email to us via the service that has just terminated. That's akin to throwing a lift belt to a swimmer who has just drowned. This ridiculous failure has been a serious flaw in 48 service for all of the 10-15 years I've been with you.

1 REPLY 1

dalyer
The Legend
The Legend

Why don't you just enable membership auto-renewal in order to avoid this problem? 

Are you sure that you have Alerts > Membership notifications and also How do we reach you? > SMS enabled?

I thought that mobile data access to the 48 website and/or app continued even when membership has expired in order to allow the use to renew?

Maybe I'm mistaken?

If you need to contact 48 support for further assistance or to make a complaint then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.