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Lock caused by not using for a long time

DanyangW7791
Newcomer

‎11-01-2022 07:27 AM

I was in China before, so I didn't use this card for a long time. Now it's inactive. I can't buy a membership. How do I activate it？ Or can I just buy a new SIM card?
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1 REPLY 1

dalyer
The Legend
The Legend

‎11-01-2022 12:44 PM

You'll have to contact 48 support to see if they can reactivate your account.

See the link in my signature below.

If you don't need to retain the same number then you could just start from scratch with a new (not a replacement) SIM and registration/email address etc.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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