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I bought some membership early on today. Yet it won't allow

yvonnej
Newcomer

‎13-10-2023 08:56 PM

I bought some membership early on today. It's €12.99 and you took from my bank account. Can you sort out please.
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dalyer
The Legend
The Legend

‎13-10-2023 09:14 PM - edited ‎13-10-2023 09:15 PM

Won't allow what?

€12.99 is the correct charge for a membership plan.

Maybe your current membership is still active and hasn't run its full monthly course yet?

In that case the newly purchased membership doesn't start immediately but stacks on your account to kick in when the current membership eventually expires.

What does your My48 account say about your membership status, any upcoming memberships stacked on your account, and your transactions?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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