48 Community

roisinfitzgerald · ‎24-04-2017

I received a gift top up from my mom and it hasn't come through yet - after a few hours? How long does it usually take to come through?

dalyer · ‎24-04-2017

Should come through immediately in my experience.

Is she sure that she gifted it to the correct number?

Her My History page should clarify.

Otherwise you/she should contact 48 support for assistance.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎24-04-2017

Another possibility is that she gifted you a new membership but your current one hasn't expired yet and the new one will only kick in when that happens.

New memberships only kick in when a current membership eventually expires.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎25-04-2017

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

48 Community

Gift top up