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Gift top up

roisinfitzgerald
Newcomer

‎24-04-2017 08:19 PM

I received a gift top up from my mom and it hasn't come through yet - after a few hours? How long does it usually take to come through?
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3 REPLIES 3

dalyer
The Legend
The Legend

‎24-04-2017 09:17 PM

Should come through immediately in my experience.

Is she sure that she gifted it to the correct number?

Her My History page should clarify.

Otherwise you/she should contact 48 support for assistance.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎24-04-2017 10:15 PM

Another possibility is that she gifted you a new membership but your current one hasn't expired yet and the new one will only kick in when that happens.

New memberships only kick in when a current membership eventually expires.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎25-04-2017 08:09 AM

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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