Forgot username and password

mogwinnya · ‎14-07-2018

Hiya

Perhaps someone can offer guidance. My friend has forgotten her username and her password. She's out of credit and can't add any. Any ideas?

dalyer · ‎14-07-2018

Her username is her email address.
And the login form offers an option to retrieve forgotten login credentials.
If all else fails then she needs to contact 48 support on support@48months.zendesk.com
In the meantime you could buy her membership via the gift shop and she could reimburse you if she's stuck.

https://www.48months.ie/giftshop

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

dalyer · ‎15-07-2018

Did that help at all @mogwinnya?

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

mogwinnya · ‎15-07-2018

Yes sir.

I ended up gifting her the credit. Thanks for your guidance.

Mogwinnya

dalyer · ‎15-07-2018

Did she manage to get her login details though?

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

mogwinnya · ‎15-07-2018

No. We kicked the can down the road. She's happy so long as she has credit. The fact that I'm gifting it to her is a bonus ( for her). Thanks again for the help

Mogwinnya

dalyer · ‎15-07-2018

If she knows her email address but not her password then she just needs to click the reset password link on the login page.
If she has forgotten both then she needs to contact 48 support.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.