Forgot username and password
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14-07-2018 06:56 PM
Hiya
Perhaps someone can offer guidance. My friend has forgotten her username and her password. She's out of credit and can't add any. Any ideas?
Perhaps someone can offer guidance. My friend has forgotten her username and her password. She's out of credit and can't add any. Any ideas?
6 REPLIES 6
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14-07-2018 08:49 PM
Her username is her email address.
And the login form offers an option to retrieve forgotten login credentials.
If all else fails then she needs to contact 48 support on support@48months.zendesk.com
In the meantime you could buy her membership via the gift shop and she could reimburse you if she's stuck.
https://www.48months.ie/giftshop
Hope this helps.
And the login form offers an option to retrieve forgotten login credentials.
If all else fails then she needs to contact 48 support on support@48months.zendesk.com
In the meantime you could buy her membership via the gift shop and she could reimburse you if she's stuck.
https://www.48months.ie/giftshop
Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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15-07-2018 10:48 AM
Did that help at all @mogwinnya?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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15-07-2018 05:06 PM
Yes sir.
I ended up gifting her the credit. Thanks for your guidance.
Mogwinnya
I ended up gifting her the credit. Thanks for your guidance.
Mogwinnya
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15-07-2018 05:12 PM
Did she manage to get her login details though?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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15-07-2018 05:22 PM
No. We kicked the can down the road. She's happy so long as she has credit. The fact that I'm gifting it to her is a bonus ( for her). Thanks again for the help
Mogwinnya
Mogwinnya
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15-07-2018 05:37 PM
If she knows her email address but not her password then she just needs to click the reset password link on the login page.
If she has forgotten both then she needs to contact 48 support.
Hope this helps.
If she has forgotten both then she needs to contact 48 support.
Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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