Difficulties trying to top-up

[YomiA3612]

Hi, I'm find it difficult to top up 

[YomiA3612 · Accepted solution]

What can I do please

[WilfredM9634]

I have top upped my account but I have not received my credit top up

[dalyer]

What does your My48 account Dashboard say about your current membership status and expiry date?

• https://48.ie/my48

What does your Transactions page say about your recent payment/purchase? 

• https://48.ie/my48/transactions

What exactly do you mean by "top up" and "credit"?

Membership plan? Cash credit? Add-on? Other?

What, if anything, is working at the moment - incoming/outgoing calls/texts, mobile data?

If you need to contact 48 support about this then see the links in my signature below.

[dalyer]

If you want assistance from the Community Forum then you'll need to describe/explain the problem that you're having in more detail.

What exactly is the problem? 

What exactly do you mean by "top-up"?

Buy a membership plan? Add-ons? Cash credit?

What happens when you try to buy something?

Any error messages? 

If you're using the app then try the web interface instead in case it makes any difference. 

This is the link to the website: 

• https://48.ie/my48/memberships

When were you last able to buy stuff on 48 last?

If you get to contact 48 support about this then see the links in my signature below.