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Credit options

soirca
Newcomer
Hi there. Can we use our remaining credit when our membership expires? I have a few quid left on my credit and want to know if I can use that up before I buy a new membership.
1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

No - you need membership for any services to work.

Even services normally charged from your credit balance (e.g. MMS, international calls etc.) won't work unless you have an active membership.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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12 REPLIES 12

dalyer
The Legend
The Legend

No - you need membership for any services to work.

Even services normally charged from your credit balance (e.g. MMS, international calls etc.) won't work unless you have an active membership.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

And if you run out of mobile minutes can you still make calls, with the tariff taken from your credit?

No - you need to buy a mobile minutes add-on.

 

http://www.48months.ie/membership-plans/add-ons

 

Only a subset of services ever get charged from your cash credit balance - e.g. international calls/texts, roaming incoming/outgoing calls (except where an EU roaming calls add-on is used), roaming outgoing texts (except where an EU roaming texts add-on is used), "special" calls (1850, 1890 etc.), MMS messages etc.

 

http://www.48months.ie/membership-plans/other-call-charges

http://www.48months.ie/membership-plans/international-calls

 

Everything else is covered by membership or add-on allowances.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

soirca
Newcomer
Thanks for that!

Anon
Not applicable
My membership isnt up but i just topped up by 20e because i need internet what happens now

dalyer
The Legend
The Legend
You need to buy an internet/data add-on.

http://www.48months.ie/membership-plans/add-ons

Buying a new membership when you have used up current membership allowances but the current membership has not expired doesn't help.
See here:


http://community.48months.ie/t5/Most-Popular-Questions/I-bought-my-membership-why-can-t-I-call-or-te...
http://community.48months.ie/t5/Most-Popular-Questions/Bought-membership-can-t-call-text/td-p/37412/...

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable
So do i lose the 20e i just toppd up with

dalyer
The Legend
The Legend
No.
If you topped up your credit balance then it's there to pay for stuff.
If you mean that you bought Don membership then it has stacked to kick in when your current membership expires as explained in the links that I posted above.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.