15-03-2021 09:24 PM
I bought €7.99 account in January and have been using it for Irish internal calls and texts since then, using a little data for everything else (mainly Whatsapp and some limited web stuff). Current availability status is 99.85Gb data from my 100Gb, with unlimited texts and calls. My credit card is billed automatically each month for the €7.99. Credit balance is stated as €0.01.
Today, (for first time??) I tried to call a couple of UK numbers directly and got "Insufficient credit..." each time. 48 Chat pointed me to a 48.ie/charges/international-calls page where UK and EU calls are listed as costing c23.37, whereas I had assumed I could rely on the following from 48's FAQ pages:
"Can I use my membership while roaming
Yes you can enjoy your membership allowance while roaming in the EU/UK on our new memberships. Calls and texts work just like your at home and you have a portion of your data allowance to use as well. To view your data roaming allowance login to your My48 and click on the globe icon. "
Does my monthly payment really not work while calling UK numbers from Ireland but would work if calling them from France or Germany (which would be a nonsense) - and therefore I need to pay additional fees into Membership?
AND, if so, is it possible to get the extra cost of calling EU/UK from Ireland automatically deducted by 48 along with the monthly €7.99, as would happen with other networks?
16-03-2021 08:23 PM
Once gain posts appear under the wrong name and not mine - an ongoing bug with the community forum... 😞
15-03-2021 10:50 PM - edited 15-03-2021 10:50 PM
You're mixing up roaming with making international calls.
You need cash credit to pay for international calls.
As far as I recall when roaming in the EU calls back to Ireland (and maybe calls within the EU country in which you're roaming?) are covered by your normal membership call minutes.
Hope this helps.
16-03-2021 06:52 PM
OK. Thanks. Normally, when roaming to a country is covered by a network, then an allowance of calls and texts to that country will also be covered by the network, in my experience. Obviously in this case I'll have to buy additional credit - and do so manually in advance - whereas with Eir (as only an example) any costs incurred outside allowances are collected automatically along with the next monthly bill. I guess those are the penalties for cheaper subscriptions.
I'll check with 48 before travelling about roaming calls back to Ireland and whether calls within a roamed country (e.g. calling a travelling companion), are covered - unless anyone else knows for sure if your memory is correct.
16-03-2021 07:31 PM
16-03-2021 08:23 PM
Once gain posts appear under the wrong name and not mine - an ongoing bug with the community forum... 😞