Cannot change registered payment card details

[danpaterson]

Lost my old debit card and can't seem to change settings to buy from a different debit card

[dalyer]

What happens when you try to delete your registered card details and add a new card here?

https://www.48months.ie/my-48/my-card

Any error messages etc.?

Note that some others seem to be having problems with card payments especially when trying to use a card that is not registered in case that's relevant here too?

See this thread for more on this:

https://community.48months.ie/t5/Memberships/Error-submitting-payment/m-p/53051#M3465

Hope this helps.

[dalyer]

Any update @danpaterson ?

[dalyer]

I just tried topping up my cash credit balance by €1 using my stored card details and the Android app and the payment went through fine.

[eileenflynn]

Can't save card details

[dalyer]

What exactly happens when you try?

I presume that you're doing it here under Payment Details?

https://48.ie/my48/settings

If you can't get it working then you'll need to contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com

[RonanC6790]

I cannot add a crad either. I get the error "Could not initiate Secured Payments. Please try later" wehn adding a card or trying to buy a membership (tried on 2 laptops and 3 phones with different networks and same error). Any idea what the issue could be?

[dalyer]

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@RonanC6790 wrote:

I cannot add a crad either. I get the error "Could not initiate Secured Payments. Please try later" wehn adding a card or trying to buy a membership (tried on 2 laptops and 3 phones with different networks and same error). Any idea what the issue could be?

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You'll probably have to contact 48 support about this and see what they say.

See the link in my signature below or email them at support@48months.zendesk.com

[Juliusa1114]

i cannot able to top me card