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Can’t remember email

MiriamR3258
Newcomer

‎21-11-2023 04:04 PM

Hello, when I signed up for 48 years ago I signed up my elderly mom too. Our memberships need renewing. I have done mine through the app but I can’t sign in to update for my mom as she doesn’t have an email address. I can’t even remember how I signed her up as it was yrs ago. Please help me on how to update my moms card details?
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2 REPLIES 2

dalyer
The Legend
The Legend

‎21-11-2023 04:38 PM - edited ‎21-11-2023 04:47 PM

You'll have to contact 48 support about this.

But I think that if you can't remember the email address used for an account then you may be out of luck.

And, in my experience - presumably due to GDPR, they will only deal with the account owner and the way they identify the owner is via the email address/account login.

See the link in my signature below or email them at support@48months.zendesk.com

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎21-11-2023 04:45 PM

If you can't get access to your mother's My48 account because you don't know the email address then can't you renew her membership via the Gift Shop?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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