Can’t phone out

[Brendanc8982]

Hi I have just bought a plan a week ago and I should have unlimited calls but I cannot call out on my phone it’s saying when I try to call out that I don’t have a membership even though it is active

[dalyer]

Does your My48 account Dashboard confirm that you have an active membership plan? 

• https://48.ie/my48

Can you receive calls, send/receive texts, use mobile data? 

Do you get that message for all calls or only some? 

Does it happen on all calls to Irish landline/mobile numbers?

When were you last able to make calls successfully?

If you need to contact 48 support about this then see the links in my signature below.