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Can't move from €7.99 to €12.99 plan

niamhdanny
Newcomer

‎29-10-2024 10:29 AM - last edited on ‎29-10-2024 10:46 AM by The Legend

Hi Folks,

 

I've been on the 7.99 plan for years now.

 

I'm trying to update to the 12.99 unlimited without success. It comes up with a technical fault. Please advise.

 

 

 
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2 REPLIES 2

NiamhR0013
Newcomer

‎29-10-2024 10:27 AM

Hi Folks,

 

I've been on the 7.99 plan for years now.

 

I'm trying to update to the 12.99 unlimited without success. It comes up with a technical fault. Please advise.

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dalyer
The Legend
The Legend
In response to NiamhR0013

‎29-10-2024 10:45 AM

What do you mean by "technical fault"?

What is the exact error message? 

Are you using the app or the web interface? 

Maybe switch to the other method to see if that makes any difference? 

What happens if you use this link? 

If you can't make progress on this then you'll have to contact 48 support for further assistance.

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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