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Can't get roaming in Tenerife

paulalillis
Newcomer

The r is on my phone but can't get roaming can u help please

1 REPLY 1

dalyer
The Legend
The Legend

Is anything working?

Outgoing/incoming calls, outgoing/incoming texts, mobile data?

Do you have a connection to a local network i.e. signal bars?

If you do a manual search for networks can you connect to one?

Unfortunately many people still seem to have problems when trying to use roaming services for some reason and nobody from 48 has ever explained why or provided a guaranteed fix.

As such, the usual generic advice for roaming issues applies...

If your SIM predates January 2023 then maybe get a replacement in case it helps with roaming issues: 

It may be worthwhile reviewing these two threads in case any of the suggestions help to avoid roaming problems:

If you still have problems then you'll probably need to contact 48 support for further assistance.

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.