Can't change my number to Lidl Connect

[SHEILAF4461]

Hi, I want to change to Lidl connect but 48 won't let me move my number. My husband had no issues. Why could this be? Thanks

[dalyer]

What happens? 

Any error messages?

Are you sure that you selected the same account type as your husband?

Registered prepay?

If you need to contact 48 support about this then see the links in my signature below.

But it's probably really Lidl Connect support that you'll need to contact about this.