Can't activate SIM via the app

[FergusB5285]

Hi there, 

I recently had a sim sent out to me, I paid for it at the end of April, upon trying to activate my new sim I am not given the option to activate new sim in the app. It is almost as though my account doesn't recognize that an initiation payment has been made. Can anyone help with this? Thanks very much.  

[dalyer]

What payment are you referring to? 

There's no up front charge for a 48 SIM. 

You pay a one-time activation fee of €12.99 when you have activated it and are buying your first membership plan.

If the app isn't working the try the website view of your My48 account instead.

The app has been flakey for a while now in my experience.

If you still can't activate it that way then you'll have to contact 48 support for further assistance.

See the links in my signature below.