48 Community

canadianben · ‎12-07-2017

I ordered the replacement SIM a full week ago and at this stage I'm not expecting it to arrive. I can't seem to order another one (i.e. I can't do step 1 of the 'change your sim' process again). if I just order a brand new sim unrelated to my existing account I'll lose my membership I think. help?

dalyer · ‎12-07-2017

Don't order a brand new SIM.
Contact 48 support and ask them why the replacement SIM has not arrived yet.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

dalyer · ‎12-07-2017

Don't order a brand new SIM.
Contact 48 support and ask them why the replacement SIM has not arrived yet.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎13-07-2017

Did that help at all @canadianben?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

canadianben · ‎13-07-2017

yeah I got onto them today n they're sending another one, thanks!

dalyer · ‎13-07-2017

OK glad you're getting it sorted.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

48 Community

Blocked & Deactivated Account, SIM Lost to Abyss