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Add on not applied

LouiseK6901
Visitor
Been charged y'day. Still don't have the extra 3euro applied
4 REPLIES 4

dalyer
The Legend
The Legend

You'll have to contact 48 support about this.

See the link in my signature below.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Thanks but I didn't get a link, please send again. I also have no way to contact 48 staff? Do you have an email address? the web chat button isn't activating for me either??

The link is in the signature below all of my posts.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

That link to customer care doesn't work. I can't get through to anyone that can solve the problem. The Add-On has still not been applied to my credit balance. I need to make an international call ASAP. Credit my account the €3 that I paid 2 days ago or I will be forced to make a complaint to ComReg. Multiple links on the website don't work, and I can see from reading threads that topping up and add-ons aren't being applied in some cases (or greatly delayed).