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Add on not applied

LouiseK6901
Visitor

‎15-08-2021 02:14 PM

Been charged y'day. Still don't have the extra 3euro applied
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4 REPLIES 4

dalyer
The Legend
The Legend

‎15-08-2021 05:38 PM

You'll have to contact 48 support about this.

See the link in my signature below.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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LouiseK6901
Visitor
In response to dalyer

‎15-08-2021 05:44 PM

Thanks but I didn't get a link, please send again. I also have no way to contact 48 staff? Do you have an email address? the web chat button isn't activating for me either??

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dalyer
The Legend
The Legend
In response to LouiseK6901

‎15-08-2021 08:00 PM

The link is in the signature below all of my posts.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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LouiseK6901
Visitor
In response to dalyer

‎16-08-2021 11:25 AM

That link to customer care doesn't work. I can't get through to anyone that can solve the problem. The Add-On has still not been applied to my credit balance. I need to make an international call ASAP. Credit my account the €3 that I paid 2 days ago or I will be forced to make a complaint to ComReg. Multiple links on the website don't work, and I can see from reading threads that topping up and add-ons aren't being applied in some cases (or greatly delayed).

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