A week without data

[naedb]

Hi

I’m a week without data since the date of my auto renewal of my plan was shifted at a later through my own doing. So I get nothing from when the old renewal date kicks in even though I’ve set up the plan automatically the past two or more months since. Please rectify this.

[dalyer]

If you have used up your membership plan mobile data allowance before the end of the membership month then you'll need to buy a data add-on to continue using mobile data until the end of the membership month.

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Add-ons/ta-p/53111

If you're habitually using up your mobile data allowance before the end of the membership plan month then you might want to consider moving to the €12.99 plan which comes with an unlimited mobile data allowance.

If that's not the issue then you'll need to explain more clearly that the problem is. 

Your post suggests that because of the scheduling of your membership plan auto-renewal you're not getting any mobile data allowance for part of the membership plan month but that doesn't sound right and I've never heard of anyone experiencing that before.

If you need to contact 48 support about this then see the links in my signature below.

[naedb]

No this does not answer my question. I have rarely used up my data before. Since the date of the renewal plan was changed it’s when I now get no data until the week of the new renewal date. I keep getting notifications before and after the old expiry date.

[dalyer]

I don't really understand what you mean by this: 

• Since the date of the renewal plan was changed it’s when I now get no data until the week of the new renewal date

That's how membership plans work. You don't get a new membership plan mobile data allowance until the date that the (new) plan starts. I don't really understand what the problem is from your description.

And the €12.99 plan comes with unlimited data so having no data for any portion of the membership plan month shouldn't be an issue. But you haven't clarified if you're on the €12.99 plan or one of the cheaper legacy plans with a limited mobile data allowance.

Anyway, you'll probably need to contact 48 support for further assistance with this.

To contact 48 support see the links in my signature below.