€7.99 renew option removed when credit card didn’t process

[DerekR3286]

I need help.
I have the original €7.99 offer a got a message that my credit failed to work.
When I put in new credit card details it won’t offer me the original €7.99 offer I had.

Can someone help.

Thank you.


We noticed your plan payment has failed.

This might be because:
You haven’t got enough money in your account
Your payment card has been blocked by your bank
Your payment card has expired.
Update your card details now to re-activate your auto-renew and get instant access to your plan.

Having trouble adding a new card? Tap here for a helpful guide.

[dalyer]

You'll probably need to contact 48 support about this.

See the link in my signature below or email them at support@48months.zendesk.com

[DerekR3286]

The point I was trying to make was I am now been asked to pay €12.99 when I was paying €7.99 on a life time deal.
My credit card payment didn’t go through and I am now unable to renew at my original price.


Hi Derek,

Your membership ran out and you’re not getting your data allowance anymore. That’s OK, just get another membership to keep it going.

And if you tick auto-renew this time you won’t get any more reminders like this one. Promise 😉

[dalyer]

As I said you'll need to contact 48 support about this.

See the link in my signature below or email them at support@48months.zendesk.com