Why doesn't the support chat option appear?

[NaphatsawanR3166]

I have been advised by email to go to "My48 using website>>Select option Need Help>> Get support>> Then select the messaging icon to initiate chat>>"

I can not find any messaging icon.  Can someone post a screenshot please for this elusive Icon. 

Have found the X, Facebook Instagram icons OK.  And sent msg on Fbook and instagram

[dalyer]

It's completely hit and miss in my experience. 

In fact I haven't been able to see it using any device, browser or internet connection for a long time. 

I've reported it to 48 support several times to no avail. 

So I just use email if I need to contact 48 support.

See the links in my signature below for all of the ways to contact them. 

The last link includes a phone number that's supposed to be for complaints but others have used it to contact general support.