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Re: No network since Friday evening

The Legend
Posts: 15,538
Sunday

@JPH9726 wrote:
I cannot find the chat on this link. This network does not work where Iam in north kerry. Can anyone help me contact a 48 employee

 

https://community.48.ie/t5/Memberships/customer-care-number/m-p/53862/highlight/true#M3699



I am not a 48 employee so if you need to contact 48 support then please see here.
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Re: No network since Friday evening

The Legend
Posts: 15,538
Sunday

@JPH9726 wrote:
Please help 48 team. I have put my elderly mother's phone on 48, but there is no network coverage. Emergency calls shows up on phone. It is completely useless and the phone cannot be used. If it does work, it only does so for 10-15 seconds. Also, I cannot find anyone employed by 48 to chat to or contact in anyway about these issues.

 

Is the phone unlocked for use on any network?

What make and model is it?

If it's an iPhone then the usual stupid Apple activation process may be the problem.

This sends a SMS to an activation server in the UK and this will not go on 48 unless you have cash credit to pay for it.

If it's an iPhone then try putting €1 cash credit on the account, switch the iPhone off and on again and wait a bit to see if it activates.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then please see here.
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Re: No network since Friday evening

The Legend
Posts: 15,538
Sunday

You mention in another thread that it's a Doro phone.

For what it's worth I have a Doro PhoneEasy 410gsm and it works fine on 48 without any special configuration.



I am not a 48 employee so if you need to contact 48 support then please see here.
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