What exactly do you mean by "activate the account"?
If you are trying to activate a new/replacement SIM then see here:
If you mean that you are trying to buy a membership plan then what exactly happens?
Any error messages?
What exactly do you mean by "freezing out"?
What are the exact steps that you are taking and what happens/goes wrong?
Are you using the app or the website?
What happens if you use this link?
When were you last able to successfull buy a membership plan?
If you need to contact 48 support about this then see the links in my signature below.
