Your post was blank @maryO1778 and the subject line doesn't really clarify the nature of your problem.
You'll need to explain your issue in more detail.
48 have no control over how long it takes your old network to unlock your phone for use on any network including 48.
But if you need to contact 48 support about something else then see the link in my signature below or email them at support@48months.zendesk.com
