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Trying to top up, payment not working

Visitor
Posts: 6
‎16-05-2020 04:30 PM

I'm trying to buy 1 GB of data, cos I've run out.  I'm using my saved card details, which are all correct.  There's money in my bank account. 

 

I enter the correct CCV, but it says that there is a problem with my payment.

 

 

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Re: Trying to top up, payment not working

The Legend
Posts: 15,176
‎16-05-2020 07:52 PM
Several people have had payment problems since the site was updated recently.
You'll probably need to contact 48 support about this.
Or maybe try using the Gift Shop link and try gifting yourself credit.
I think that that has worked for some people even though it doesn't really make sense to me...
Or maybe try deleting your card details and re-registering them?

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Trying to top up, payment not working

The Legend
Posts: 15,176
‎17-05-2020 01:31 PM
Did you get this sorted @jennifermcm?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Trying to top up, payment not working

Visitor
Posts: 6
‎20-05-2020 08:44 AM

No, still have the same problem, and now my membership has run out so I have no phone at all. 

 

So-called tech support was useless, they said it's a problem with the card, but the bank said everything is fine their end.

 

If it's not sorted by the end of the day, I'm moving to Eir mobile

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Re: Trying to top up, payment not working

The Legend
Posts: 15,176
‎20-05-2020 12:33 PM

https://community.48.ie/t5/Memberships/Unable-to-top-up-since-change-over/m-p/53253/highlight/true#M...



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Trying to top up, payment not working

Newcomer
Posts: 3
‎21-05-2020 02:36 PM
Has this issue been resolved? Currently out of membership myself and have tried all suggested solutions to this problem and no joy. I need membership to be able to contact my place of work.
Posted from Apple iPhone
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Re: Trying to top up, payment not working

The Legend
Posts: 15,176
‎21-05-2020 02:50 PM
You probably need to contact 48 support about this.
The payment problems seem to be ongoing unfortunately...


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Trying to top up, payment not working

Visitor
Posts: 6
‎12-06-2020 04:50 AM

A month on and I still can't top-up or buy add-ons, and can't renew my membership.

 

I've only stayed with 48 for the month because they gave me a free month's membership.

 

Is anyone else having problems with card payments?

 

Here's what I've tried:

 

- usng the gift shop

- 5 different browsers

- 4 different computers

- clearing cookies

- 2 different credit cards

- contacting my bank

- 4 sessions with online chat

 

I'll stay with 48 if this problem can be solved, but I've only only got 8 days left on my membership, so after that I'll hae to move.

 

 

 

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Re: Trying to top up, payment not working

The Legend
Posts: 15,176
‎12-06-2020 10:41 AM
That's crazy and really frustrating alright. :-(
I don't really understand why this is happening and why support can't sort it out for you.
I just topped up my cash credit balance with €1 using the mobile website and my registered card and it worked fine.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Trying to top up, payment not working

Visitor
Posts: 6
‎13-06-2020 10:12 AM
I was onto Chat again, a support ticket was raised on the 20/05/2020, so hopefully they'll get it resolved before my membership runs out.
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