Trying to activate SIM

[MargotU6124]

Ive been trying to active my SIM all day. I waited for you to transfer my number across, which you did. I put the SIM in my phone and received the configuration message. I did everything that was asked, I was told I have 1GB of data for free to start, and its not working. What am I doing wrong.

[dalyer]

The issue doesn't seem to be SIM activation if your number has ported OK.

Is it correctly listed on your account?

• https://48.ie/my48/settings/my-details

Is your phone unlocked for use on any network?

• https://48.ie/unlock-your-phone

Are you getting a connection to the 48 network - i.e. signal bars?

If not then what happens if you do a manual search for networks - can you see and connect to 48?

If not then what happens - any error messages?

If you do have a connection to the 48 network then can you receive calls and texts?

If you have bought a membership plan already can you make calls and send texts?

If something doesn't work then what happens when you try it - any error messages?

If all that works but just mobile data does not then try manually configuring your APN settings:

• https://community.48.ie/t5/The-Knowledge-Base/Data-APN-Settings-i-e-Internet-amp-MMS-Settings/ta-p/5...

If you still can't get it working then you may need to contact 48 support.

See the links in my signature below.