Sim port

[amolg6028]

I ported my number to 48 new simcard. But its not the same number i ported. I think something went wrong because it is showing new number. Its not ported succesfully. Can you please help?

[dalyer]

If it's an 089 number displayed on your My48 account then the number port must have failed for some reason:

• https://48.ie/my48/settings/my-details

Did you get any error messages or anything by text or email about the porting process? 

• https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-Moving-Your-Number/ta-p/53100

Maybe try the porting process again?

You'll need your old provider's SIM installed and working in your phone in order to receive the porting security code by text. 

Make sure to enter the correct details about your old provider's account.

If you need to contact 48 support about this then see the links in my signature below.