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SIM/account mix up

SusanE9017
Newcomer

Hi. I recently bought a 48 SIM for my 14year old daughter to set up her first phone. I then referred my older daughter and she is in turn going to refer me . But, it seems because I set up an account in my own name with my email to order the SIM for my 14 year old, I now can't order a 48 SIM plan for my own phone ! Can you advise how I can

1 REPLY 1

dalyer
The Legend
The Legend

Every SIM/account needs its own email address and login.

If you have used your email address for one of the SIMs then you need to use different email addresses for the others.

Can't you just use the one that was intended for your daughter but registered using your email address and then get her a different one?

Or change the email address on your daughter's account and then use your own email address for your SIM?

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.