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Re: Number Porting for 5 Days

Visitor
Posts: 9
‎04-10-2020 08:09 PM

Well I have been attempting to port my old telephone number from Three to 48 since Wednesday 23 September.

I was told it was porting for about a week.

Then told it wasnt working.

Then told to contact Three to ask if there was a problem. I did and was told by Three there is no problem.

 

Then recieved a new telephone number from 48 and I purchased membership.

Attempted to portin my old number again but it still wont.

 

Have been on to 48 webchat litterally every day and keep being told different things.

 

Today I was told again to contact Three.  Strange as 48 and Three are part of the same company but dont seem to talk to each other.

 

The whole experiece has been so bad its actually funny at this stage.

 

Of cousre its not funny that Im at risk of losing my number which I use for work and have had for years.

 

Time to get ComReg involved now as someone pointed out in another thread.

 

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Re: Number Porting for 5 Days

Newcomer
Posts: 1
‎05-10-2020 09:48 AM

Did you have any luck.  I'm waiting since Weds, no phone, no contact.  Very frustrating.

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Re: Number Porting for 5 Days

Visitor
Posts: 9
‎05-10-2020 01:53 PM
Nothing yet. I have emailed ComReg and copied in 48 and Three. I am caught between them both regrading transferring my number. Three say all is ok to transfer and 48 say Three and turning down request to port my number.
And they are both part of the same group!
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Re: Number Porting for 5 Days

Newcomer
Posts: 1
‎05-10-2020 04:14 PM
Same problem with Virgin media refusing to port even though fully paid up
Posted from Generic Android 2.0
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Re: Number Porting for 5 Days

Newcomer
Posts: 1
‎08-10-2020 12:55 PM

Can someone tell how to access webchat

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Re: porting a number

Newcomer
Posts: 2
‎08-10-2020 01:08 PM

i cannot port my number as it is with a vodafone family plan.

please assist me.

i have 2 numbers to port over.

joe

 

 

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Re: porting a number

The Legend
Posts: 16,604
‎08-10-2020 01:54 PM

You'll need to contact support.

See here:

 

https://community.48.ie/t5/Memberships/customer-care-number/m-p/53861

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: Number Porting for 5 Days

Newcomer
Posts: 2
‎09-10-2020 09:08 PM

Im having the same problem. Contacted them by fb messenger but as of yet my message hasnt been opened. I sent it this morning

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