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Re: Number Porting for 5 Days

Visitor
Posts: 9
‎30-09-2020 06:19 PM
The web chat option sometimes appears on the righthand side of the page ...a little Webchat box appears and click on that. You're right though..the website user experience is terrible.
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Re: Number Porting for 5 Days

Visitor
Posts: 9
‎30-09-2020 06:23 PM

Thanks I'll try emailing them.

 

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Re: Number Porting for 5 Days

Newcomer
Posts: 1
‎01-10-2020 03:31 PM

What is the option 3 you are talking about ?

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Re: Number Porting for 5 Days

The Legend
Posts: 16,533
‎01-10-2020 05:29 PM
Ignore the option 3 stuff in that link.
Unfortunately since the site was upgraded a while back I cannot edit my signature to correct that info.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Number Porting for 5 Days

Newcomer
Posts: 4
‎01-10-2020 07:23 PM

I'm having a similar problem.  I've been trying to contact someone from 48 for the last 3 days with no success.  Is there a live chat function?  Emails just seem to go into a black hole.  This has to be the worst customer service I've every encountered.

I'm fairly tech-savvy - Can anyone please tell me how I can contact someone from 48 who might actually want to help me to give their company my money?

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Re: Number Porting for 5 Days

Newcomer
Posts: 4
‎01-10-2020 07:27 PM

"I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here."

 

The link in that sentence is not a link to a chat facility.

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Re: Number Porting for 5 Days

Newcomer
Posts: 4
‎01-10-2020 07:29 PM

@JamesC6091 wrote:
The web chat option sometimes appears on the righthand side of the page ...a little Webchat box appears and click on that. You're right though..the website user experience is terrible.

 

James, on the righthand side of what page?

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Re: Number Porting for 5 Days

The Legend
Posts: 16,533
‎01-10-2020 08:29 PM

@JamesO0533 wrote:

"I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here."

 

The link in that sentence is not a link to a chat facility.


 

I know but as I already said above the new site does not allow me to change my signature to fix it!


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Number Porting for 5 Days

Visitor
Posts: 9
‎02-10-2020 05:06 PM

The Web chat seems to pop up randomly on any page. Sometimes its there, sometimes not!

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Re: Number Porting for 5 Days

The Legend
Posts: 16,533
‎02-10-2020 06:40 PM

@JamesC6091 wrote:

The Web chat seems to pop up randomly on any page. Sometimes its there, sometimes not!


 

Yes - unfortunately it seems very hit and miss lately.

And more miss than hit as far as I can see. Man Mad


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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