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Number Porting for 5 Days

Visitor
Posts: 9
‎28-09-2020 10:55 AM

I am switching over from Three to 48

My number began porting Wednesday 23 September and is still porting.

I contacted 48 by webchat a few times and was told to wait - did this - still porting.

I contact 48 by webchat again and told to check with Three which I did and Three said there is no problem on their end.

 

How long does it normally take to move number?

I tried to contact 48 by Twitter but their Twitter account isnt set up.

48 webchat dont  seem to be able to offer any solutions.

 

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Re: Number Porting for 5 Days

The Legend
Posts: 15,820
‎28-09-2020 11:09 AM
It definitely shouldn't take that long.
Always worked within the hour (during number porting office hours) for me.
I don't understand why support aren't helping you out more on this. :-(

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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Re: Number Porting for 5 Days

The Legend
Posts: 15,820
‎28-09-2020 11:12 AM
Last time I ported a number for somebody I entered the wrong details (prepay instead of bill pay) and it failed but I got a message immediately and once I resubmitted the porting request with the correct details it worked quickly.

Are you sure that you didn't get an email (to your junk/spam folder?) telling you that there was a problem with the porting request?

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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Re: Number Porting for 5 Days

Visitor
Posts: 9
‎28-09-2020 11:25 AM

No email recieved.

I checked with Three and they say the number is ready to port.

I was just onto 48 Webchat again and they say they will look into it (again!) and email me.

It seems to be taking a very very long time.

I hope someone in 48 can offer a solution as I dont want to be left without a provider as I use my phone for work also.

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Re: Number Porting for 5 Days

Newcomer
Posts: 2
‎28-09-2020 05:37 PM
Support are useless, I moved my number today but cant buy a membership due to it saying I have abundle. Contacted support, "we will deal with this in 3-5 working days".

I can;t phone text or use data.

Awful service.
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Re: Number Porting for 5 Days

Visitor
Posts: 9
‎30-09-2020 04:09 PM

My number porting for 7 days now.

No solution offered by 48.

Not happy.

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Re: Number Porting for 5 Days

The Legend
Posts: 15,820
‎30-09-2020 04:57 PM

What did 48 support say?

It definitely should not take that long.

It always happened within the hour for me.


I am not a 48 employee so if you need to contact 48 support then please see here.
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Re: Number Porting for 5 Days

Newcomer
Posts: 4
‎30-09-2020 05:47 PM

I'm also waiting for my old number to port to 48.  There's a problem but I can't access the details page to re-enter the relevant data - the website is atrocious.  Where is the WebChat function?  I've gone to the help page and found "Web Chat - we can offer suppor during the following times..." but there's no link to WebChat.  Very frustrating!

 

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Re: Number Porting for 5 Days

Newcomer
Posts: 1
‎30-09-2020 05:54 PM

I'm having the same problem. No web chat avaiable and Twitter support is hopeless. 

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Re: Number Porting for 5 Days

The Legend
Posts: 15,820
‎30-09-2020 06:14 PM
Maybe try emailing them?
support@48months.zendesk.com

Hope this helps.

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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