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Not able to set up membership

Newcomer
Posts: 1
‎06-09-2022 11:02 AM

While setting up my account the new phone number breifly appeared before disappearing. An automated message then appered saying wait for 15 minute and if membership does not load go to support pagew for details. No membership loaded and I am locked out of registering a membership. Whwn I click on membership i get this message 

 

Sorry you are not allowed to purchase memberships, since you have a Bundle in progress

 

The only email I recieved was this

 

Your new number is almost ready. We should have it sorted out by the time you head over to My48. 

 

I headed over to My48 but there is nothing there. When I check my details my name, email address, puk and number are there but I cannot gain access to payment details. How can I sort this out? Or is there a link to contact customer suppport directly?

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Re: Not able to set up membership

The Legend
Posts: 17,178
‎06-09-2022 02:11 PM

You'll need to contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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