@MelanieF8872 - your post is truncated because you tried to put it all into the subject field. You need to post it in the main text box so that people can understand what your issue is.
You at 7:15, Jan 19:
I started porting over to 48 on the 17th at 16:00. It is still not done. My old sim has stopped working snd my new sim has not yet started working.
You probably need to contact 48 support.
See the link in my signature below or email them at email@example.com