Moved to 48 & chose to keep old number but it didn't

[DeirdreG1267]

Hi, I swapped over last night to 48 and chose to keep my number but it hasn’t keep my old number. I can’t figure out how to contact 48 for help…it says to hit the message button but I can’t see a message button anywhere?

[dalyer]

See the porting guide for instructions on how to port a number to 48 from another mobile provider:

• https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-Moving-Your-Number/ta-p/53100

If you need to contact 48 support then see the links in my signature below.

The chat facility is very hit and miss in my experience and may or may not appear depending on the device (e.g. mobile versus PC), browser etc. If you can't get it to work then use one of the other contact methods.

[DeirdreG1267]

Thank you. I did that when moving over but it hasn’t pulled my old number across….

[dalyer · Accepted solution]

Have you tried manually submitting a porting request now in case that works?

If it doesn't then you'll have to contact 48 support for further assistance.

See the links in my signature below.