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Lost SIM - need to cancel and reorder

MarianB0136
Newcomer

I got a sim but lost it was charged but need to cancel that sim and reordered

4 REPLIES 4

dalyer
The Legend
The Legend

Your post doesn't really make much sense. 

If you want assistance from the Community Forum then you'll need to explain your issue or question clearly. 

You had a SIM and lost it. 

What do you mean by "it was charged"?

If you need a replacement SIM then see here: 

If the problem is something else then please explain in more detail and more clearly what it is.

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).

MarianB0136
Newcomer

Filled name address email and ticked box to say I agree but it wouldn’t let me reorder a sim as I lost the the last one I ordered but never used it

Did you get any error message?

Are you trying to order a new SIM or a replacement SIM?

It's not really clear. 

If you want to order a brand new SIM then you'll need to use a different email address to any previously used to register on 48.

If you need to contact 48 support about this then see the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).

dalyer
The Legend
The Legend

Duplicate threads merged. 

There's no need to create multiple threads for the same issue.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).