Just started with 48 but number hasn't ported over

[ShaneF8756]

Hi

I tried to sign up on Wednesday and i am waiting on you to get back about moving over to 48. I got an email and said you’d be in contact when you had moved the number overs I haven’t heard back yet!! Can you advise
My number is +353838472523

[dalyer]

First off you shouldn't post personal details such as your phone number in a public forum like this where anybody can see and use it. 

What number is displayed on your My48 account?

• https://48.ie/my48/settings/my-details

If it's not your main number but a new 089 number then you'll need to try porting your number again: 

• https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-Moving-Your-Number/ta-p/53100

You'll need your old provider's SIM installed and working in your phone in order to receive the porting security text message. 

If that doesn't work then you'll probably have to contact 48 support for further assistance.

See the links in my signature below.