03-11-2023 06:38 PM
03-11-2023 06:44 PM - edited 03-11-2023 06:45 PM
You probably need to just order another one:
Otherwise you'll need to contact 48 support.
See the link in my signature below or email them at support@48months.zendesk.com
By the way, it's not a great idea to post your personal details in a public forum like this as you have done above.