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Double payment

BoyiZ7496
Newcomer

‎04-08-2021 11:25 AM

Hi there,

 

I notice 2 deduction of 48 payments on the same day on my bank app.

I think 48 made a mistake and took money from my account twice.

Can you refund me the excessive payment?

Thnak you.

 

Kind regards,

A

2 people had this problem.
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3 REPLIES 3

dalyer
The Legend
The Legend

‎04-08-2021 02:27 PM - edited ‎10-12-2024 03:56 PM

You'll have to contact 48 support about this.

They don't respond to posts here on the community forum.

See the links in my signature below.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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SaymulI4527
Newcomer

‎10-12-2024 03:19 PM

How do I contact them. I couldn't contact them , they took twice money from my account. What is their contact number, if anyone knows please give me their number please. 

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dalyer
The Legend
The Legend
In response to SaymulI4527

‎10-12-2024 03:55 PM - edited ‎10-12-2024 03:56 PM

To contact 48 support see the links in my signature below.

Any chance that the seeming double payment was actually your first membership plan purchase (€12.99) plus the one-time activation fee of €12.99 = €25.98 in total?

€12.99 Plan

This €12.99 Plan is only available to new 48 customers who order their 48 SIM and purchase a €12.99 Plan from the 5th April 2022. A one-time activation fee of €12.99 applies with the first plan purchase.

By the way, you replied to a three year old thread which seems a bit odd...

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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