Double payment

[BoyiZ7496]

Hi there,

I notice 2 deduction of 48 payments on the same day on my bank app.

I think 48 made a mistake and took money from my account twice.

Can you refund me the excessive payment?

Thnak you.

Kind regards,

A

[dalyer]

You'll have to contact 48 support about this.

They don't respond to posts here on the community forum.

See the links in my signature below.

Hope this helps.

[SaymulI4527]

How do I contact them. I couldn't contact them , they took twice money from my account. What is their contact number, if anyone knows please give me their number please. 

[dalyer]

To contact 48 support see the links in my signature below.

Any chance that the seeming double payment was actually your first membership plan purchase (€12.99) plus the one-time activation fee of €12.99 = €25.98 in total?

• https://48.ie/legal/price-plan-details

€12.99 Plan

This €12.99 Plan is only available to new 48 customers who order their 48 SIM and purchase a €12.99 Plan from the 5^th April 2022. A one-time activation fee of €12.99 applies with the first plan purchase.

By the way, you replied to a three year old thread which seems a bit odd...