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Credit balance

Newcomer
Posts: 4
‎10-11-2020 02:25 PM

Hi,

How do I use credit I have already on my account to buy membership?

Every month I will acumulate  credit with every renwewal, and I need to know hw can I use it.

Thanks

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Re: Credit balance

[ Edited ]
The Legend
Posts: 15,840
‎10-11-2020 02:27 PM

You mean cash credit?
Remember that when you buy a membership for, say, €7.99 that money is gone to pay for the membership and doesn't stay as cash credit on your account.
Bit if you do have cash credit on your account you can use it to pay for a membership or add-on when checking out after selecting what you want.

Just select the option to pay for stuff from your account cash credit balance at the payment stage.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then please see here.

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Posted from Generic Android 2.0
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Re: Credit balance

[ Edited ]
The Legend
Posts: 15,840
‎10-11-2020 02:27 PM

You mean cash credit?
Remember that when you buy a membership for, say, €7.99 that money is gone to pay for the membership and doesn't stay as cash credit on your account.
Bit if you do have cash credit on your account you can use it to pay for a membership or add-on when checking out after selecting what you want.

Just select the option to pay for stuff from your account cash credit balance at the payment stage.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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Re: Credit balance

Newcomer
Posts: 4
‎10-11-2020 02:37 PM

I just checked my my 48 account, and it say how much data left, in Gb, then it say unlimited calls, unlimited texts, and credit balance is 7.99. What will gonna happen' wth this 7.99 euro?

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Re: Credit balance

The Legend
Posts: 15,840
‎10-11-2020 04:14 PM

@DanielF3930 wrote:

I just checked my my 48 account, and it say how much data left, in Gb, then it say unlimited calls, unlimited texts, and credit balance is 7.99. What will gonna happen' wth this 7.99 euro?


 

I guess that that's most likely your joining bonus credit?

You can use that to buy next month's membership.

After that you'll need to pay for membership/cash credit/topups using a bank card.

 

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then please see here.
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Re: Credit balance

Newcomer
Posts: 4
‎11-11-2020 07:19 AM

Ok I totally understand that I have to pay by card. I already have card details saved on may account.

But, how I use the balance, if I have set up autorenew?

If autorenew is on, it means that the card will be automaticly used to pay, right?

Sorry, but l am new on 48 

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Re: Credit balance

The Legend
Posts: 15,840
‎11-11-2020 07:30 AM
I don't know if auto renew will use any cash credit balance before the registered card.
But in any case you can just manually buy a membership and pay for it with the cash credit balance and then auto renew will skip a month.
I.e. you won't be charged twice.
You can even buy a membership manually right now and pay for it using your cash credit balance and it will stack to kick in when your current membership expires after running for its full month.

Hope this helps.

I am not a 48 employee so if you need to contact 48 support then please see here.
Posted from Generic Android 2.0
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Re: Credit balance

Newcomer
Posts: 4
‎11-11-2020 09:55 AM

Thanks a million! l will try this later.

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Re: Credit balance

The Legend
Posts: 15,840
‎11-11-2020 10:02 AM

@DanielF3930 wrote:

Thanks a million! l will try this later.


 

You're welcome.


I am not a 48 employee so if you need to contact 48 support then please see here.
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