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Change phone number

Newcomer
Posts: 1
‎06-11-2022 03:33 PM
 
Posted from Motorola Moto G31(w)
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Re: Change phone number

The Legend
Posts: 17,330
‎06-11-2022 04:13 PM

Your post was blank @PatrickC5565 - did you mean to post a question?

 


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Change phone number

Newcomer
Posts: 2
‎21-12-2022 04:03 PM

I just recieved my sim but cant seem to activate it. I would like to keep my old number but it waans to send a code to my old sim its already cancelled . Can anyone help 

Posted from Samsung SM-A505FN
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Re: Change phone number

Newcomer
Posts: 2
‎21-12-2022 04:04 PM
How do i keep my number when i cant recieve the code by txt as my old sim is cancelled
Posted from Samsung SM-A505FN
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Re: Change phone number

[ Edited ]
The Legend
Posts: 17,330
‎21-12-2022 04:19 PM

See here

 

https://community.48.ie/t5/The-Knowledgebase/Getting-Started-Move-Your-Number/ta-p/53100

 

If you can't receive the security code by text to the number that you want to move then you'll have to contact your old service provider:

 

"If your old network SIM has no service or you cant receive the security code SMS then you'll need to make contact with your old provider as they'll have visibility of your old account. 

We’ll also need to know the type of account you had with your old network. If you submit the incorrect account type details then your old network will reject our request until the correct information is provided. See account types exlained below and if your still unsure just ask your old provider and they'll let you know what your account type is."

 

You may also need to contact 48 support and ask them how to proceed.

See the link in my signature below or email them at support@48months.zendesk.com

 


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Change phone number

Newcomer
Posts: 2
‎09-01-2023 07:30 PM

I am new to 48 mobile.  I became a member, applied for a sim and paid the charges.  For the last 3 days I have tried unsuccesfully to change. over to my number.   I have had assistance from several tech savvy people but to no avail

 

I am following all the online instructions but I am findings the process very frustrating.  I find the website very user unfriendly.  Luckily I am still with GoMo so I have connectivity.

48nmobile needs to put a customer contact number in place to allow customers speak with a real person during normal working hours.

 

 

frustrated new customer

 

 

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Re: Change phone number

The Legend
Posts: 17,330
‎09-01-2023 08:17 PM

What happens when you try to port your number?

What goes wrong?

Any error messages?

Did you follow this guide, including any relevant troubleshooting tips?

 

https://community.48.ie/t5/The-Knowledgebase/Getting-Started-Move-Your-Number/ta-p/53100

 

There's a contact number for complaints on this page.

I think that some people have used it to contact support.

 

https://48.ie/legal/code-of-practice

 


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Change phone number

Newcomer
Posts: 2
‎09-01-2023 08:58 PM

I followed all of the steps correctly but still my number has not ported over.

Do you have to contact your current provider to advise them that you are changing to 48 mobile?

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Re: Change phone number

The Legend
Posts: 17,330
‎09-01-2023 11:17 PM

@MARYD4023 wrote:

I followed all of the steps correctly but still my number has not ported over.

Do you have to contact your current provider to advise them that you are changing to 48 mobile?


 

You shouldn't have to as far as I know and we far as I have experienced.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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