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Cannot move my number

Newcomer
Posts: 1
‎17-05-2021 03:25 PM
I cannot move my number after putting in all my details.
Posted from Generic Android 2.0
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Re: Cannot move my number

[ Edited ]
The Legend
Posts: 16,392
‎17-05-2021 04:48 PM

What happens?
Did you get the porting security code via text message to your old SIM?
Are you getting any error messages?
You may need to contact 48 support.
See the link in my signature below.

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Cannot move my number

Newcomer
Posts: 1
‎23-06-2021 03:08 PM

This is happening to me too. I put everything in last night, got the security text and replied to it and it said it was porting. I know the hours for porting are business hours but it should be done by now. Please port the number ASAP.

 

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Re: Cannot move my number

The Legend
Posts: 16,392
‎23-06-2021 03:47 PM
I don't understand the bit about replying to the security text?
In my experience you get a security code by text and you enter that code into the porting request form.
You don't reply to the text.

Anyway, if porting is taking more that a few hours then you'll have to contact 48 support.
See the link in my signature below.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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