Cannot move my number. Mobile number not accepted

[LizS0313]

I have my new sim card but cannot activate it. My mobile number is not being accepted.

[dalyer]

What exactly do you mean by "My mobile number is not being accepted"?

What exactly happens? 

Any error messages? 

Can you activate the SIM by following the instructions here? 

• https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-How-to-Activate-your-48-SIM/ta-p/53099

If not then what happens/goes wrong? Any error messages? 

Once your SIM is activated can you port your number by following the instructions here?

• https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-Moving-Your-Number/ta-p/53100

If not then what happens/goes wrong? Any error messages? 

If you need to contact 48 support about this then see the links in my signature below.

[LizS0313]

I am trying to activate my new sim card but my mobile number isn't being accepted to move