Cannot convert my old number to new sim

[mariammak2647]

Hello,

I just joined 48 and i was setting up my phone with the new sim. I wanted to convert my old number into this 48 sim. i did everything the the app told me but i cant call or use 4G

[dalyer]

Did you follow the porting instructions?

• https://community.48.ie/t5/The-Knowledge-Base/Getting-Started-Moving-Your-Number/ta-p/53100

Did you get any error messages in doing so?

What number is shown on your account?

The one that you tried to port or some other one?

• https://48.ie/my48/settings/my-details

Do you have an active membership?

You need one to be able to use services.

Did you configure your APN settings?

• https://community.48.ie/t5/The-Knowledge-Base/Upcoming-Maintenance-Data-APN/ta-p/60366

If you do a manual search for networks can you see and connect to 48?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com